KOTK terms of service Bangladesh

KOTK terms of service Bangladesh set out the legally binding rules that apply when you access or use this platform, mobile application, or related services. By registering, depositing, wagering, withdrawing, or otherwise using any feature, you agree to these terms, our operating policies, and any linked rules, including Privacy Policy and Disclaimer. If you do not accept these conditions, you must stop using the site immediately. We may revise these terms at any time to reflect legal, technical, operational, or security changes, and your continued use after publication of an update means you accept the revised agreement in full.

1. Acceptance of Terms

These terms form a contract between you and us governing your use of the online casino platform, payment tools, promotional features, support channels, and any associated software or content. Accessing the website, opening an account, downloading the app, or placing any wager constitutes acceptance of this agreement and all supplemental rules that apply to specific products or offers. We reserve the right to amend, replace, or remove any provision whenever necessary for compliance, player safety, fraud prevention, or service improvement. Material changes may be notified through the platform or email, but it remains your responsibility to review the latest version before continuing to use the services.

2. Eligibility Rules

You may use the services only if you are at least 18 years old, have full legal capacity to enter a binding agreement, and are permitted by applicable law to participate in online betting or gaming from your location. We maintain a strict anti-underage policy and may request proof of age at any time before or after registration, deposit, or withdrawal. The services are intended for users in Bangladesh, and you are responsible for confirming that your use complies with local law. If you are subject to self-exclusion, lack legal capacity, or provide false eligibility information, we may suspend or close the account and restrict access without prior notice.

3. Registration and Security

To create an account, you must provide accurate, complete, and current information, including your real name, date of birth, and a valid phone number connected to your payment profile where relevant, such as bKash or Nagad. Only one account is permitted per person, household, device environment, and payment identity unless we expressly approve otherwise in writing, and multi-accounting may result in closure of all related accounts and forfeiture of balances or bonus value. You are solely responsible for maintaining the confidentiality of your login credentials, phone access, password, and PIN, and all activity conducted through your account is treated as authorized by you unless proven otherwise through our investigation.

4. KYC Verification Duties

We may require KYC verification before allowing deposits, bonuses, withdrawals, account changes, or continued access to the platform. Verification may include a government-issued ID, proof of address, proof of ownership of a payment method, source of funds information, or any additional documents needed for security, anti-fraud, or AML review. If documents are incomplete, inconsistent, expired, altered, or not submitted within the requested time, we may suspend transactions, limit account features, or terminate the account. You agree that all transactions under your account remain your responsibility, and you must cooperate fully with any identity, payment, or compliance review that we consider necessary.

5. Payment Methods

We currently support local and digital payment channels that may include bKash, Nagad, Rocket, and USDT, subject to availability, verification status, and internal risk controls. Deposits are generally credited quickly when payment details are entered correctly, but processing can be delayed by network congestion, provider issues, compliance checks, or incorrect transfer data. Unless we state otherwise, the minimum deposit is ৳100 or the equivalent value in USDT at the time of transfer. We do not accept third-party deposits, meaning the payment method must belong to you, and we do not charge a platform deposit fee, though external providers may apply their own charges or conversion costs.

6. Withdrawal Conditions

Withdrawal requests from verified accounts are typically processed within 5 to 15 minutes, but actual receipt times can vary based on payment channel, review status, technical interruptions, or enhanced KYC and AML procedures. Where possible, withdrawals are returned through the same method used for deposit, although we may require an alternative verified method for compliance, security, or operational reasons. We reserve the right to request identification, payment proof, gameplay review, or source of funds evidence before approving a payout. We may delay, reverse, limit, or refuse any withdrawal that appears suspicious, linked to fraud, connected to bonus abuse, or inconsistent with these casino terms Bangladesh.

7. Bonus Terms

All bonuses, free credits, cashback offers, and other promotions are subject to separate bonus terms that form part of this agreement. Wagering requirements must be completed before eligible bonus-derived winnings can be withdrawn, and the applicable multiplier, time limit, maximum bet rule, and game contribution rates will be stated in the relevant offer. Some games may contribute less or be excluded entirely, and one promotion may be limited to one person, household, IP address, device, or payment profile. If a bonus expires before completion, unused promotional value and related winnings may be forfeited, and we may amend, suspend, or cancel any promotion whenever necessary for fairness, security, or operational reasons.

8. Promotion Abuse Controls

Any attempt to gain an unfair advantage from promotional mechanics is prohibited and may lead to bonus cancellation, account closure, confiscation of winnings, or further legal action where justified. Prohibited conduct includes hedging, low-risk wagering patterns designed only to clear wagering requirements, coordinated play between multiple users, use of duplicate accounts, and any manipulation of payment timing or game sequencing to exploit a promotional loophole. We may review account history, device signals, transaction records, and gameplay behavior to determine whether abuse has occurred. By accepting any offer, you agree that our compliance and fraud team may make final decisions on promotional eligibility, settlement, and forfeiture under the KOTK user agreement Bangladesh.

9. Responsible Gambling Measures

We support responsible gambling and encourage you to treat betting as entertainment rather than a source of income. You may request daily, weekly, or monthly deposit limits through support, activate cool-off periods of 24 hours, 7 days, or 30 days, or request temporary or permanent self-exclusion through our Telegram support process. Session reminders or reality checks may also be offered to help you monitor time spent on the platform. If you share a device with minors, we recommend parental control software and secure access settings, and if gambling begins to affect your finances or wellbeing, you should seek independent professional help without delay.

10. Prohibited Activities

The following conduct is strictly forbidden and may result in immediate termination, forfeiture of funds, voided bets, blocked withdrawals, reporting to authorities, and legal enforcement where appropriate. These restrictions exist to protect player safety, payment integrity, and fair operation of the services. You must not use the platform for any unlawful, deceptive, abusive, or technically manipulative purpose. Our monitoring systems and manual reviews may examine accounts, devices, gameplay, and transactions to identify violations of these rules, and you agree to cooperate with any related investigation. Additional details may also apply under linked operational rules found in Bonuses or other product-specific pages.

11. Intellectual Property

All platform content, software, databases, visual elements, trademarks, logos, text, graphics, and service features are owned by us or licensed to us and are protected by intellectual property and unfair competition laws. You receive a limited, revocable, non-transferable right to use the services for personal, non-commercial entertainment in accordance with these terms only. You may not copy, reproduce, republish, modify, scrape, distribute, reverse engineer, or create derivative works from any protected material without prior written consent. Third-party game and software providers, including JILI, PG Soft, Pragmatic Play, and Spribe, retain their own intellectual property rights in the content and systems they supply to the platform.

12. Liability Limitations

The services are provided on an as is and as available basis, and we do not guarantee uninterrupted access, continuous availability, error-free operation, or absolute freedom from delays, bugs, or external service failures. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, or reputational harm arising from your use of the platform. You accept full responsibility for your gambling decisions and losses. In any event, our total aggregate liability to you for all claims combined will not exceed the total amount of deposits made by you during the 90 days immediately preceding the event giving rise to the claim.

13. Account Termination

You may request closure of your account at any time by contacting support, and any remaining eligible balance may be withdrawn subject to identity checks, open bet settlement, bonus review, and compliance procedures. We may suspend, restrict, or terminate an account if you breach these terms, fail KYC, engage in fraud or prohibited activity, attempt to bypass self-exclusion, remain inactive for 12 months or more, or if termination is required for legal, regulatory, security, or operational reasons. Closure does not affect rights or obligations that arose before termination, including payment investigations, chargeback claims, voided transactions, confiscation decisions, or cooperation with law enforcement and competent authorities.

14. Disputes and Law

These KOTK terms and conditions Bangladesh are governed by the legal principles stated in this agreement and applied through our internal dispute process. If you have a complaint, you must first contact support and provide full details so that we have an opportunity to resolve the matter informally. If the issue is not resolved, the dispute may proceed to mediation and then to binding arbitration conducted in English on an individual basis only. You waive any right to participate in a class action, collective claim, or representative proceeding. Nothing in this section prevents us from taking immediate action where necessary to protect security, enforce account restrictions, or address fraud and AML concerns.

15. Changes and Contact

Any change to these terms takes effect upon posting unless a later effective time is stated in the notice. Where we consider a revision material, we may notify you through the platform interface, account message, or email, but you should review this page regularly and discontinue use if you do not agree with an update. Continued access after a change means acceptance of the revised terms. Support is available 24/7 in Bengali and English, with a target response time of 24 hours for standard requests, although compliance, security, or payment investigations may require more time. For general platform information, you may also review Home, App, or other relevant sections.